Frequently Asked Questions

General

Why should my business give customers free cloud storage?

Free cloud storage can attract new customers and increase revenue. Many of our customers have seen increased rentals, increased word-of-mouth, and the ability to raise rental rates as well as differentiate from the competition by offering free cloud storage.

What does cloud storage have to do with self storage?

You can offer customers a TOTAL STORAGE™ solution, physical and virtual storage. As mobile devices continue to proliferate, you have to stay relevant and offer a robust solution to your customers. Storing customers’ digital belongings is just as important, if not more important, than storing their physical items.

DOES IT REALLY HELP INCREASE MY FACILITIES’ INCOME?

Yes. Providing free cloud storage is proven to increase rentals, support rental increases, and provide new revenue opportunities, such as revenue sharing ongoing cloud storage sales once customers move out.

HOW DOES VAULTDROP INCREASE MY OCCUPANCY?

Free cloud storage attracts prospective tenants. Advertise that you offer free cloud storage both online and at your facility and our data shows that this will attract new customers to your facility and your occupancy will increase.

HOW WILL IT IMPROVE MY OCCUPANCY RATES?

Our data shows that self storage companies that offer free cloud storage tend to increase their move-ins. We believe this is because the free offer gets their attention and sets you apart from competitors.

WILL THIS HELP INCREASE MY WEB PRESENCE AND SEO?

Absolutely. Whether customers are searching for physical or digital storage, since your website will be touting your offering, your web pages will be more likely to display prominently in Google and other search results.

WHAT IF I ALREADY SPEND A LOT ON ADVERTISING?

Boost your advertising ROI because customers will be more likely to click on self storage ads that also offer free cloud storage.

HOW DO I GET RETURN ON MY INVESTMENT?

ROI can be achieved in many forms: increased rentals, higher rents, longer rental period, word of mouth, revenue sharing from selling customers content uploading once the move-out and more.

HOW DOES IT HELP MY MARKETING EFFORTS?

Keep your business top of mind by standing out from the competition and offering something your neighbor competitor down the street can’t give to customers.

HOW DOES IT HELP MY MANAGERS SELL?

Now your managers have one extra thing to offer customers to help close the sale.

WILL MY CUSTOMERS STAY LONGER?

Customers are likely to stay longer to keep their free cloud storage.

WILL VAULTDROP HELP REFERRALS?

It sure can. Customers frequently share files on the cloud, and when they do so with the free cloud storage you provide, your logo and brand will get shared as well. Additionally, cloud storage offers convenience and peace of mind, that customers are bound to tell others you offer it.

CAN I TARGET PAST CUSTOMERS WITH MESSAGING OR ANY TYPE OF LOGO DISPLAY?

Yes, past customers will see your logo and ad whenever they use VaultDrop even after they’ve moved out. We can help you place this messaging.

HOW DO I KNOW THIS WILL WORK?

We’ve surveyed over 1,500 consumers and over 40% say they value free cloud storage over even free rental discounts. We’ve also surveyed customers who’ve signed up at facilities offering VaultDrop and up to 35% say cloud storage factored into their selection of a self storage facility.

CAN I GET A DEMO?

Absolutely! To schedule a time, contact us at help@vaultdrop.com

Pricing

HOW MUCH DOES IT COST?

Pricing depends on your business goals. If you want to increase income, we offer retail options and rebates that can save a large portion of money you give away as free rent promotions. If you want to build your brand, we offer simple and affordable monthly pricing plans. For specific pricing for your company, contact us at contact@vaultdrop.com

ARE THERE ANY SET-UP FEES?

No! We don’t charge any setup fees or other upfront fees, so there are no capital costs to get started, as there may be with other offerings.

DO I HAVE TO INSTALL IT ON ALL MY PROPERTIES?

No, you are able to select any number of your properties to install VaultDrop.

HOW MUCH DO I CHARGE CUSTOMERS?

You can give VaultDrop cloud storage to customers for free, you can offer it as an alternative to free rent promotions, or you offer it to customers for a flat fee.

HOW DOES VAULTDROP GIVE ME A NEW SERVICE TO SELL?

VaultDrop lets you offer a brand new service, cloud storage, to your customers. This is true whether you incorporate it into your pricing as a free offering; whether you offer it as an alternative to a rental discount and if you offer it to customers for flat monthly fee.

HOW DOES VAULTDROP LET ME COLLECT MORE RENT UPFRONT?

VaultDrop can be used as an alternative to offering rental discounts by attracting customers with free cloud storage instead. We can set you up to give customers a choice of a rental discount or free cloud storage and let you collect rent you’re missing out on.

HOW DOES VAULTDROP HELP RAISE MY RATES?

Compete on value, not price. By giving your customers more, you can charge them more. That’s exactly what you can do by giving them free cloud storage.

IS THERE A LONG-TERM CONTRACT?

No, you can cancel VaultDrop service anytime. When you cancel, VaultDrop will continue to give the customers who were given cloud storage the ability to access and share their files at no additional cost to you.

DO I HAVE TO PAY FOR CUSTOMERS WHEN THEY MOVE OUT?

No, VaultDrop will offer customers who move out free download and sharing capabilities at no cost to you.

IS THERE REVENUE SHARING?

Yes, when customers move-out, if they decide to pay monthly to keep uploading content, VaultDrop shares that revenue with you. Revenue sharing is also available in a retail scenario.

WHICH VAULTDROP PRICING PLAN IS BETTER FOR MY BUSINESS?

We have two categories of plans, depending on if you want to build your brand by offering all customers free cloud storage — good for raising rates and increasing occupancy, or if you are seeking to increase revenue by either offering free cloud storage as an alternative to costly rental discounts, or adding it to your retail lineup. We’d love to help you decide, just contact us at help@vaultdrop.com

Process and Set-Up

HOW LONG DOES IT TAKE TO IMPLEMENT VAULTDROP?

VaultDrop can be launched on your POS within days in many cases. Allow more time for manager training as your internal schedule permits.

WHAT DOES MY STAFF HAVE TO DO?

Getting the system set up is easy. Your staff’s main job is to use VaultDrop and promote it to your customers, especially to help close new customers.

HOW DO CUSTOMERS GET THEIR INVITATIONS?

Within minutes of processing a move-in, customers are automatically emailed an email invitation to receive their free cloud storage.

WHAT DO INVITATIONS LOOK LIKE?

We send customers beautiful email invitations that display images of VaultDrop in use on our apps and website, along with bulleted ways they can take advantage of the service, and of course your logo. If you’d like to see a copy, contact us at help@vaultdrop.com

DO YOU SEND CUSTOMERS REMINDERS?

Yes, if customers don’t respond to their email invitations within 24 hours, we follow-up with a text message invitation, followed by reminder emails starting a week later.

WHERE WILL THE CLOUD STORAGE BE ADVERTISED?

Make sure they have checked their spam folders and that you have their correct email address in your POS. If that still doesn’t work, they can request that their invitation be resent from the custom landing page we create for you, or you or your customer can contact help@vaultdrop.com.

WHAT IF CUSTOMERS DON’T GET THEIR INVITATIONS?

We give you tools to advertise free cloud storage physically on your property, digitally on your website, on your Sparefoot listing and other online advertising, as well as with a dedicated page we make you on our website.

WHAT DOES THE DRIVE BY BANNER LOOK LIKE AND WHAT ARE THE DIMENSIONS?

The drive by banner is 8’ by 4’, solid red and advertises “FREE CLOUD STORAGE” with a large white cloud.

DOES IT INTEGRATE WITH MY POS?

Yes, we are fully integrated with SiteLink, StorageCommander, QuikStor and others. We are adding new POS integrations regularly.

HOW DOES VAULTDROP INTEGRATE WITH MY POS?

POS integration is simple and fast. Typically, VaultDrop can start sending your customers invitations within a day or two of signing-up with us.

WHAT HAPPENS WHEN CUSTOMERS MOVE OUT?

Customers will be able to download and share files free forever, or they can pay to keep uploading.

WHAT HAPPENS TO MY CUSTOMERS IF I CANCEL THE SERVICE?

If you cancel service, VaultDrop transitions your customers to the same status as if they move-out, so they’ll be able to download and share their files free forever and upgrade if they want to continue uploading.

Training and Support

DO YOU TRAIN MY MANAGERS?

Yes, we provide training webinars and videos for your managers. We are also available for customized 24/7 support by contacting help@vaultdrop.com.

WILL MY STAFF HAVE ACCESS TO OUR OWN CLOUD STORAGE ACCOUNTS?

Yes, we include free cloud storage according to the same terms as customers for all your staff.

DO YOU PROVIDE BANNERS AND OTHER PHYSICAL MARKETING MATERIALS?

Yes, at no cost to you, we ship each of your participating locations a large red outdoor banner that promotes “FREE CLOUD STORAGE.” We also ship a similarly branded indoor poster and handouts for your sales office.



HOW LONG AFTER I SIGN UP WILL IT BE UNTIL I SEE THE DISPLAY PACKAGE?

Typically, we can ship banners, posters and customer handouts to your locations within 5-7 business days.

DO YOU HELP WITH MY DIGITAL MARKETING?

Yes, we provide you with a “FREE CLOUD STORAGE” graphic to include on your website and link to a custom customer landing page we provide just for your company.

WHAT IF I USE SPAREFOOT®?

We edit the main Sparefoot® image for each of your locations to include a large red “FREE CLOUD STORAGE” banner, which is proven to increase online conversions.

HOW MANY CUSTOMERS DO YOU HAVE?

We have a growing list of customers! Look at our map above to see where self storage companies are offering VaultDrop.

WHO DO I CONTACT FOR HELP?

Your customers and anyone in your company can contact us 24/7 for free support by emailing help@vaultdrop.com.

General

WHY WOULD MY CUSTOMERS LIKE IT?

Customers need to store and backup files on their phones and computers and therefore cloud storage use has increased over 25% per year. Normally they get limited storage space or have to pay for it, so they’ll love unlimited space that can be provided free from you.

WHY SHOULD MY CUSTOMERS USE IT?

Customers will use VaultDrop because it’s a fun and easy way to store and share important files. They’ll use it because it enables them to store unlimited files and can be provided to them for free.

WHO WOULD USE IT?

Customers of all demographics, especially younger and more tech-savvy customers, as well as business customers understand and use cloud storage.

HOW MUCH CAN MY CUSTOMERS STORE?

Customers can store an unlimited amount of content; however we reserve the right to restrict individual file sizes as stated in our Terms and Conditions to prevent abuse of the system.

WHAT KIND OF FILES CAN BE STORED?

Your customers can upload any type of file or link, like pictures, documents, YouTube videos, etc.

IS THE VAULTDROP SIMILAR TO GOOGLE DRIVE, ONEDRIVE, DROPBOX, AMAZON DRIVE, GOOGLE PHOTOS, ETC?

We like to think it is better. VaultDrop lets users upload, share and collaborate with any type of content. VaultDrop offers smooth, easy service with unlimited storage capabilities at a low price.

WHAT PLATFORMS ARE AVAILABLE?

VaultDrop cloud storage is available on iPhones, iPads, Android and the Web.

WHY WOULD SOMEONE WANT TO SWITCH FROM THEIR CURRENT CLOUD STORAGE PROVIDERS TO VAULTDROP?

Customers switch to VaultDrop because it has a fun and easy-to-use interface, patented data security, and of course it’s free so they can eliminate bills of $10 or more with other cloud storage providers.

WHY IS IT BETTER THAN PAYING ICLOUD $0.99?

iCloud is limited to iPhones and some other Apple devices. Additionally, the $0.99 and even their more expensive plans are limited in file size. With VaultDrop, any iPhone, Android or Web user can access unlimited cloud storage for free. This is particularly valuable if customers switch from iPhone to Android or vice-versa.

HOW LONG DO MY CUSTOMERS GET TO KEEP THEIR STORAGE?

Customers can keep their storage forever, and they can upload for free as long as they’re your customer. Once they move out, they can pay monthly to continue uploading content.

WHAT HAPPENS WHEN MY CUSTOMERS MOVE OUT?

Customers can keep their storage forever, and they can upload for free as long as they’re your customer. Once they move out, they can pay monthly to continue uploading content.

WILL MY CUSTOMERS SEE MY BRAND ONCE THEY MOVE OUT?

Yes, even after customers move out, they’ll see your brand and advertising. Even people they share files with will continue to see your brand and advertising.

Pricing

HOW MUCH DOES IT COST MY CUSTOMERS?

You can give customers cloud storage for free, give it in place of a free rental promotion or discount, or charge $4.99 monthly.

Process and Set-Up

HOW DO MY CUSTOMERS GET IT?

Customers receive email and text invitations to access their cloud storage accounts.

Training and Support

WHAT IF MY CUSTOMERS NEED HELP?

Customers can contact our 24/7 support by emailing: help@vaultdrop.com.

Product Roadmap and New Features

WHAT FEATURES ARE ON YOUR PRODUCT ROADMAP THAT CAN HELP MY CUSTOMERS?

We’re adding syncing capabilities for iPhone, Android and desktop computers, along with several other features that are being added frequently.

WHAT IF I WANT A SPECIFIC FEATURE ADDED?

If you are curious about the addition of a specific feature, contact us.

DO YOU OFFER SYNCING?

iPhone, Android and Desktop computer syncing are currently in development and expected to be released in stages starting in early 2018.